Return Policy

We want you to be fully satisfied with your purchase from Sleephi. If for any reason you're not happy with your order, we offer a [insert number of days, e.g., 30-day] return policy to ensure that you can shop with confidence. Please read the details of our return policy below:

1. Return Eligibility To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The item must be returned within [insert number of days, e.g., 30 days] from the date of delivery.

  • The item must not be a final sale product or a non-returnable item. These items will be clearly marked on the product page.

2. How to Initiate a Return To start a return, please contact us at hhof0101@gmail.com with your order number and the item(s) you wish to return. Our customer service team will provide you with the return instructions and a return shipping address.

3. Return Shipping Costs

  • For returns due to defects, errors, or quality issues, Sleephi will cover the cost of return shipping.

  • For returns due to customer preference (e.g., wrong size, change of mind), the customer will be responsible for the return shipping fees. We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned items.

4. Refunds Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If the return is approved, a refund will be processed to your original method of payment within [insert number of days, e.g., 7-10 business days]. Please note that shipping fees are non-refundable.

5. Exchanges If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item. The return policy above applies to exchanges as well.

6. Damaged or Defective Items If your order arrives damaged or defective, please contact us at hhof0101@gmail.com within [insert number of days, e.g., 7 days] of receiving the package. We will assist you with a full refund, replacement, or store credit, as per your preference.

7. Non-Returnable Items Some items are non-returnable, including:

  • Gift cards

  • Personalized or custom-made items

  • Items marked as final sale

Please review the product descriptions for specific details about non-returnable items.

8. International Returns If you are returning an item from outside [insert your country], the same return conditions apply. However, please be aware that return shipping fees are the responsibility of the customer, and international returns may take longer to process.

9. Contact Information If you have any questions regarding our return policy, or if you need assistance with a return, please contact us at: Email: hhof0101@gmail.com