Shipping Policy
At Sleephi, we strive to ensure that your orders are processed and delivered to you as quickly and efficiently as possible. Please read our shipping policy carefully to understand how we handle orders and shipments.
1. Processing Time Once your order is placed, we will begin processing it within [insert number of business days, e.g., 1-2 business days]. Processing includes verifying payment, preparing the items, and packaging them for shipment. Please note that weekends and public holidays are not considered business days.
2. Shipping Rates and Delivery Times Shipping costs are calculated based on the weight, size of your order, and delivery location. You can view the exact shipping cost at checkout. We offer the following shipping options:
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Standard Shipping: Delivery within [insert time frame, e.g., 5-7 business days] after processing.
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Expedited Shipping: Delivery within [insert time frame, e.g., 2-3 business days] after processing.
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International Shipping: Delivery time varies by destination. You will see the estimated delivery time at checkout.
3. Shipping Carriers We use [list of shipping carriers, e.g., DHL, UPS, FedEx, etc.] for all shipments. We will send you a tracking number once your order has been dispatched, so you can monitor its progress.
4. Shipping Restrictions
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We currently ship to [list countries/regions you ship to, e.g., the United States, Canada, etc.]. Unfortunately, we do not ship to [mention countries or regions where you do not deliver].
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P.O. Box addresses may not be supported for all shipping methods.
5. Order Tracking Once your order is dispatched, you will receive a confirmation email with tracking information. You can track your order by visiting the shipping carrier’s website and entering the tracking number provided.
6. Delivery Delays While we strive to meet the estimated delivery dates, please be aware that delays may occur due to factors beyond our control, such as weather, customs processing, or high demand during peak seasons. Sleephi is not responsible for delays caused by the shipping carrier or customs clearance.
7. Missing or Damaged Packages If your package is lost or damaged during transit, please contact our customer support team at hhof0101@gmail.com within [insert number of days, e.g., 7 days] of receiving the package. We will work with the carrier to resolve the issue.
8. Incorrect Shipping Information Please ensure that all shipping information is correct at checkout. Sleephi is not responsible for delays or issues caused by incorrect or incomplete shipping information. If you notice an error after placing your order, please contact us immediately at hhof0101@gmail.com, and we will try to make adjustments before the order ships.
9. International Orders (if applicable) For international orders, please note that you may be responsible for paying any applicable import duties, taxes, or fees imposed by your country’s customs authority. These charges are not included in the shipping cost and are the buyer’s responsibility.
10. Contact Information If you have any questions or need assistance with your order, please contact us at: Email: hhof0101@gmail.com
